Your Questions, Answered.

‘From click to parcel’ we laid out the process of ordering with DGW Branded in just six easy steps. While that article should help clarify the journey from start to finish, we know there might be a few other questions that you might have. This FAQ is based on all the main questions our customers ask us. If you’ve not found what you’re looking for, you can reach out to us via email at or give us a call on 949-354-0400

Every customer’s process varies from project to project. We follow a similar pattern of obtaining project details, dedicating research to find the best products, presenting them to your team for final confirmation, receiving final purchase orders, sending them off to production, receiving at our facilities, and ultimately shipping to the final destination. Lead times can vary from anywhere from 2+ weeks.

In most cases, the higher the quantity gives you the best price point for your purchase. Some products may have a flat fee regardless of quantities, but we do our due diligence to ensure the best pricing.

If you’re unhappy with your product, please reach out to us outlining the concerns and we’ll be sure to get back to you with a solution.

We work fast around here! Especially with the current crisis of our supply chain, we try to ensure products are guaranteed once products have been confirmed. If you have an issue or need to change something – please let us know ASAP and we’ll be sure to do our best to satisfy your requests.

Let's Do Good Together.